Contact our support team

We advise final users to contact their installer or a partner first.

Before sending a support request have you check the downloads, or the FAQ sections that could help you identify and resolve an issue?

Please make sure that you have at your hand all the information about your solar, battery, AC setups, and the rest of your system.

Please provide as much information as possible in the form below to make it easier for our technical team to help you. Once the form has been sent, an automatic ticket will be created and our technical team will contact you as soon as possible.

Please note that the follow information must be fill only by acknowledge people with an electrical background.

Studer Innotec SA is not responsable for any damage.

Full name *

Phone number

Your email *

Your company

Devices *

Serial number(s) *

Commissioning Date

System type

single-phase

three-phase

other

PV installed power

PV connection wiring

Software version

ID Studer Portal

Battery

Have you already tried software update?

Yes

Have you already tried to restore factory settings??

Yes

Check battery voltage

D turn off installation and solar: then check battery voltage

Check installation

D disconnect AC-In and AC-Out cables: test only Studer's devices.

Last modification?

Last modification details

Subject *

Description *

Attachment

Submit

Studer Innotec SA
Rue des Casernes 57
1950 Sion
Switzerland

Contact our support team

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